From the monthly archives:

March 2010

Twitter is digital cricket

by nick on March 26, 2010

Twitter is on a meteoric rise. In 2007 folks were tweeting 5,000 times a day; 300,000 times a day in 2008; 2.5 million per day in 2009 and now it’s 50 million tweets per day. This month the whole shebang crossed the 10 billion tweet milestone.

Which of your eyes would sell for a growth chart like this?

But dissenters say that folks don’t stay involved. That 60% of people who sign up, get bored within weeks and don’t return. That the noise from the few is deafening and that the many just listen and regurgitate. They’d say (ironically, probably via a blog) that it’s all a narcissistic fad.

Businesses are looking at Dell as the poster child of Twitter use and think they can all show offers in 140 characters that convert highly. But the fact is transactional sites get less than 10% of Twitter’s exit links, the majority goes to other content driven sites (social media). Others take a more puritan stance and think it’s the conversation – engagement – that wins in the end.

Personally, I’m likening the whole thing to cricket. Is there a more polarising game in existence?

Chances are if you like cricket, you’ll love cricket. You’ll want to skive off work and sit for hours watching what many would call ‘nothing much.’ You might even want to drop your fabulous music career for cricket commentary (Lily Allen does). The non-believers would laugh at you and say the whole thing is a waste of good grass.

Understanding and liking Twitter is every bit as binary. You either do, or you don’t.

But the one marketing area that unquestionably lends itself well to Twitter is sport. Take Lance Armstrong. Lance is the Stephen Fry of tweeting sports personalities and his build-up and insight to the Tour de France will be fascinating.

F1 newbie, Lotus are also on the guerrilla marketing bandwagon, allowing chief technical officer, Mike Gascoyne and others to give us real time access to their thoughts. During the Bahrain GP he actually told us that Jarno Trulli was pitting on the next lap. In the ultra-competitive and secretive world of F1 racing that level of engagement with outsiders (fans and rivals, obviously) is astounding. I’d argue that it’s to the benefit of the Lotus brand – to its share of mindset, to its growth, to its media coverage (as others write about it) and to its value as we get closer to the heart of Lotus as an organisation and build a relationship.

What about you and your organisation? Will you be donning your digital cricket whites this summer or would that be a time-wasting bore?

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Help is wanted

by nick on March 20, 2010

Why is it such a struggle to ask for help?

We want the best for our teams so we work hard. Sometimes we recognise that we’re not winning so we turn it up a notch and work even harder. But wait, that’s not working either.

At some point, we can see the failing – at least internally – but all too often we plough on with the bit between our teeth and nothing new in the arsenal that’ll change the situation. I bet you’ve seen it happen recently in your organisation.

It calls for something new. Some assistance. For the hubris to say, “I’m struggling with this project. Could I pick your brains for a minute?”

Help is the winner (and your team really want to win, don’t they?) so it’s counter intuitive not to seek it. But asking is the really painful bit. I don’t know about you, but I want to be asked rather than witness eleventh-hour meltdowns?

Shall we help them light the flare?

Photo credit: RNLI

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Commerce is killing the inbox

by nick on March 14, 2010

Smith-Harmon has released a study of American retail email trends for last year. Unsurprisingly, 2009 saw record volumes distributed.

It states that the 100 largest retailers sent an average of 132 promotional emails to each of their subscribers. That’s an average of 11 emails a month and 2.5 per week, per subscriber (peaking at 15.4 in December). Overall, top online retailers sent 12% more promotional emails in 2009 than they did the year before—and 39% more than during 2007.

You’ve got to wonder if we’re going to kill the golden goose here. The overwhelming number of emails threatens to neuter your subscribers’ inbox. I’d argue consumers are becoming numb to special offers and super savings.

This is about perfecting frequency, not necessarily content. It’s a nexus that lies between maximum engagement (revenue in most cases) and maximum disengagement (unsubscribers). Think about consumers’ distain for physical junk mail promotional mail shots. It’s not too much of a leap to imagine that feeling about your inbox -  even if you did volunteer your address.

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Cooking a great culture

by nick on March 7, 2010

Read a great article over on Inc. about Nick Sarillo and his pizza restaurants.

It tells about his unorthodox hiring process, about his talent development and his $200k consultant’s bill. But essentially, it’s about his business’s culture.

Culture is surely one of the most intangible aspects of business and as such can be the most frustrating. The culture can all too easily be clockwatching and pilfering in an entrenched oligopoly, but if you’re looking to push scale or improve net profits then you’ll find it almost impossible without the correct culture – whatever that is.

Culture in a company dictates whether you follow a 50,00 word business plan religiously or you hand the bank manager a one page outline of your ideas and put your best foot forward. Fred Goodwin’s culture of ‘win at all costs’ crippled RBS and Dick Fuld’s sent Lehman off the cliff. Culture is what Scorsese and Spielberg embody in their actors before letting them navigate a scene.

Isn’t this all really HR’s job? Well, I’m afraid I see too many organisations with HR departments that seem to treat their jobs in two facets: personnel operations coupled with a fear (and avoidance) of legal proceedings. Do you know many HR folk who treat their fellow employees like those at Nick’s Pizza & Pub? I’m sure you know more who would say that it’s not their remit, that line managers and supervisors should push those boundaries, not HR.

In an entrepreneurial business like Nick’s the form filling takes a distant second place to structure, satisfaction, autonomy and development. If your culture’s right then surely the marketing becomes the story of that result?

Image from Inc article here.

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