Rebranding is an ugly word. All too often it’s a euphemism for ‘we were rubbish but a cleaner logo and new strapline means you should forgive our history and buy into this new stuff.’ Perversely, not rebranding is one of the reasons Mr Brown is going to be punished so badly on Thursday.
But I am a fan of change. I love improvement and progress and no one needs that more than a trio of uber-brands: Toyota, BP and Nike. All three have had a disastrous time in 2010 but the BP spill is sickening beyond belief. All three are surely hiring branding experts to refocus messages and ensure customer buy in?
But that’s the problem with most branding. It’s not the logo, or font, or jingle, it’s what the company does that makes it what it is. That’s why the purest marketing is a reflection what you are (your true story), not what Madison Avenue portrays you to be. Actions are what customers truly judge you on. The slickest branding in the world won’t get you to invest in Bernard Madoff!
So, Nike needs Tiger to stay on the wagon, Toyota needs consumer confidence more than we need oxygen and BP (along with everything they’re about to devastate) need a biblical miracle.
As we increase our personal openness and honesty via social media, so too are we appraised more as data-mining never had the chance to go so deep.
Californian data-mining company Rapleaf are at the bleeding edge of social media monitoring (SMM). Short version: they track everything about you online – every comment, every review, every status update, every tweet, every contact, every friend and they appraise you via some massive algorithms.
This pretty much promises to offer the Holy Grail for advertising online where uber-relevant adverts are delivered to you and your peer group. But Rapleaf are taking that peer group and going further than ads – they’re suggesting credit ratings! A ‘prospect’ might fail a credit score rating but their closest online friends are quite affluent, so perhaps some extra leeway should be given (they wouldn’t see you on the street would they?).
Given that we know all this, how long before people start spamming the system? In a view to becoming more credible, will the scumbag hook up with the solicitor, doctor and police officer? If an online friend will upset your credit score, would you oust them? Will this lead to appraising people who ‘poke’ you to see if they lift or drop your ‘perceived value’ to the market (think mortgage providers for a start)?
If you thought social media was free, you’re wrong. Facebook is inching toward its big payday and Rapleaf and others are offering tools that help social media grease the skids nicely.
Cartoon: the infamous “On the Internet, nobody knows you’re a dog” by Peter Steiner originally published by The New Yorker in 1993.
Plenty has been said about Dixons’ comparison ads lately. They’re a blatant come-on aimed squarely at John Lewis, Harrods and Selfridges. They invite consumers to research with their competitors and then convert to Dixons for stronger pricing.
This is primarily a drive for Dixons’ website, with their retail sites only operating at airports. The strapline is, Dixons.co.uk: the last place you want to go.
These are more ‘designed’ than the comparison ads seen from the supermarkets. By using rivals’ fonts and colour pallet, they’re well and truly ‘up yours’ ads.
Having seen them for a while, I still can’t fully decide if they’re touting an honest and clever reflection of modern shopping habits or even pushing a wee bit of a class divide.
Either way, I think they’re a bellwether of what to expect from copywriters this winter, where ads will be thin on superlatives and hard on competitors. The Christmas run-up is getting all in your face – don’t skirt around with clever copy, get down to brass tacks and call your competitor out. Just look at Tesco and Asda for more evidence.
I’m driving on the weekend with my three-year-old in the back of the car. “Where [are] we going, daddy?” I reply with, “B and Q.” From behind me comes the cutest singing voice, “You can do it when you B and Q it.” I was flabbergasted.
The only TV she watches in any quantity is CBeebies which runs no adverts, let alone adult DIY targeting. Amazing.
For all our new media talk of Web 2.0 sounding the death knell of TV advertising we shouldn’t underestimate the power of the old fashioned jingle. For penetration and awareness it clearly still packs a hell of a punch.
Complacent and lazy marketers know people like to follow the crowd. There’s safety in numbers, right?
They play this card as often as possible with their marketing messages. The company mindset can be, ‘Why do we need to do any better when product X sells just fine?’ It strikes me that the banking and motor industries have entrenched their businesses in this attitude.
The brave ones break new ground and create a tribe.
At the back of every great fortune lies a great crime (Honoré de Balzac).
Ship’s Biscuit points us to this stunning advert from Philips (by Tribal DDB Amsterdam and Stink Digital). It’s promoting the first Cinema 21:9 TV which has the same viewing dimensions as – you guessed, didn’t you – a cinema screen. That means no more adjusting the aspect ratio with black bars or cropping, just the movie as it was born to be watched.
Personally, I’ve had a pretty awful time with my Philips TV and DVDR combo and I’ve sworn never to buy the brand again, but I can’t deny salivating at this. Quality advertising indeed then. Check out the microsite.
Well, that’s my prediction. They’ll stop burning dollars acquiring paper mills and fork out $750+ million for Twitter.
Twitter is the most popular and certainly the most talked about social media tool of the moment, yet there’s no clear indication on how they’ll monetise the whole shebang. They raised another $35 million in venture capital last month but to what end?
If you concede that Google want to know far more about you and your digital habits along with the world at large, this source would make an obvious acquisition. The speed at which trends and news appear on Twitter is unmatched elsewhere on the web. Google could leverage this into their algorithm and gain much more real-time searching (certainly opposed to Google News).
Of course, we’re not privy to the magic that’s being created right now in Mountain View where Google’s rocket scientists wave their wands over the web with reckless talent. Have they got a Twitter-killer waiting in the wings? Personally I doubt it. And if they have, will it be another Google Video which was always the poor cousin to YouTube – remember Google later bought YouTube purely to get that online video foothold?
They’re into harvesting strategies and don’t need to monetise everything immediately. Again, YouTube teaches us that. So the lack of income at Twitter won’t be such a problem; the data is the treasure worth the capital outlay. Although, Twitter wont keep its monopoly forever – when you show the market what’s it’s capable of, it rarely stands and applauds for long. Immitation is immenant.
Then again, others might get to the buy-out first. Facebook is reported to have offered $500 million and Carol Bartz could do with creating some buzz about Yahoo other than dismal reports of staff exoduses. Either of these firms would be salivating at the thought of gaining those 6 million Twitterers and all that live data.
What do you reckon? Do you think Google will crush Twitter, buy Twitter or just look at it like a play-thing in the corner?
Viral campaigns are an enigma. Word of mouth is, by definition, viral, but marketers want much more bang for their brand communicating buck. How can you spread your ‘message’ by engaging users (and potential clients) exponentially without devaluing your brand or using slapstick comedy?
Few marketers can claim to have pulled this business magic trick off, but two significant examples have already been seen this year: T-Mobile and the Best Job in the World.
T-Mobile orchestrated an involuntary dance with 300 people in London’s Liverpool Street station. The fact that the public joined in to varying degrees, with plenty taking out their phones and capturing the moment to relay it to others, was right on cue.
This technology in the participation of the event is a masterstroke. No, they’re not in the dancing business; they’re in the communication business and they demonstrated how we all interact today through some very clever ‘cause and effect’ staging. Over 3 million YouTube views, 7,000 comments and a national TV ad campaign would certainly allow the team to claim that they ‘got the eyeballs.’
Best Job in the World
The self-proclaimed ‘Best Job in the World’ lit the blogosphere’s blowtorch. Marketing RSS feeds squawked with the ingenuity of Tourism Queensland accepting video applications for the job as caretaker of the Islands of the Great Barrier Reef. A once-in-a-lifetime job deservedly received massive exposure and applicants surged forward for six months of ‘work’ at $150K.
The tactic scored right from the off, but a touch of greed must’ve set in as the ad agency started posting fake applicants (which are public viewing). One of these was from the Digital Project Manager for the agency. Oops.
This was the pin to the party balloon. Trust evaporated and respectful praise turned into negative PR with the crying of ‘Fake’ from hundreds of keyboards. When caught they failed to pull the brakes and it went on to be a train wreck – they denied it. This went down as well as an oil spillage.
The job is real – more authentic, even, than T Mobile’s “spontaneous” dancers – but one campaign stepped over the line that the other seems to have courted.
Tread carefully, folks. Innovatively, openly and carefully.
Is it me, or did an inordinate amount of the tech news from both sides of the pond seem to be about advertising last month? Not really surprising considering online is about the only area of advertising that’s going to grow this year. Here’s what I think are the more notable ones:
- The ever-innovative TiVo have paired up with Amazon to allow viewers to buy products they see in shows or adverts. This is new indeed and is pro-advertiser as opposed to TiVo’s previous innovation which allowed you to record programmes without the ads.
Evan Young their director of broadband services, said, “For example, if a guest on the Daily Show or Oprah has a new book, CD, or DVD out, you can purchase it on Amazon.com using your TiVo remote without missing a second of TV, whether the viewer is watching live or recorded.”
- ITV has been bigging up its ITV.com audience numbers but sales head, Rupert Howell, had some refreshing words about online cannibalising offline ads. “The growth of the internet as an advertising medium is taking business away from direct marketing, classified and local and regional press but doesn’t appear to be taking away from television. What matters is that we outgrow the growth in internet advertising – in the first half of this year, the internet grew as an advertising medium by 24% and we grew at 43%.”
- Google’s acquisition of Double click appears to have changed their mind on invasive cookies and privacy (DoubleClick plants cookies on users’ computers who see the ads it serves). Advertisers will be cock-a-hoop as they can limit the number of times a single user sees their ads and see how many different people have seen it. They can also track how many people saw an ad and then visited their website.
But what of internet users? Google promises a better experience, because “they will no longer see the same ad over and over again.” The message: cookies are good for you. Better get used to it.
- YouTube is now showing ads plus video, much to the dismay of the NY Times. But if you’d bought the company for $1.65 billion (as Google did) could you persuade the board not to sell, sell, sell?
- Yahoo! has pre-announced a new opt-out so that users of Yahoo services can request not to be on the receiving end of targeted advertising. Though it looks like they will still plant cookies and collect data, even if it doesn’t use the information for behavioural targeting purposes.
- Video search index Blinkx attempting to buy MIVA, the pay-per-click ad network. Blinkx reckons the acquisition would allow it to more quickly roll out the technologies it’s developed over the last year – like its own video advertising proposition, AdHoc.
It seems the eye(ball)s have it – yours, via your monitor. There are plenty out there spending big money to get to them.
By day, Nick Fluck is a director of Tredz, a bicycle retailer with a strong web presence. By night, Nick can be found moonlighting on Digitally Minded, waxing un-lyrically about marketing, business, new media, technology and innovation. This semi-personal, part-professional blog is a collection of Nick’s weekly(ish) ramblings as the wannabe business partner/love child of Seth Godin Want to know more?
As we increase our personal openness and honesty via social media, so too are we appraised more as data-mining never had the chance to go so deep.
Plenty has been said about Dixons’ comparison ads lately. They’re a blatant come-on aimed squarely at John Lewis, Harrods and Selfridges. They invite consumers to research with their competitors and then convert to Dixons for stronger pricing.
Complacent and lazy marketers know people like to follow the crowd. There’s safety in numbers, right?
Well, that’s my prediction. They’ll stop burning dollars