From the category archives:

Business

Own the work

by nick on January 17, 2012

The first email I read in the day is Chris Brogan’s and it’s usually before breakfast. He’s very revealing in a business sense and within that honesty you’ll often find gems of practical advice. His advice can be a little left field as he expounds about far more than just marketing per se by getting into some life and well-being thoughts, but it’s all very well received.

He wrote recently, Doing the Work is Sexy. From it, “I was an owner long before I was the boss. I owned my desk at my telephone company job, and that got me better opportunities, because I owned everything I could and make it my responsibility to do even more than the role required on paper. When I moved to my wireless telecom roles, I owned every one of them. I worked harder on projects that weren’t my assigned work while completing the job they paid me for as well.” This hit me squarely between the eyes.

I’ve been trying to articulate ‘ownership’ to my teams for over a decade with varying success. It’s surely the perennial problem of having others take responsibility for their world at work.

Owning and being responsible for projects, tasks, duties, etc means digging in and not pushing things back onto others. It’s seeing things through rather than dreaming up reasons and excuses why they didn’t float. It’s a buck-stops-here mentality, even though you may be well down the pecking order of the organisation chart.

Saying, “this is above my pay grade,” isn’t taking ownership. Neither are, “I don’t know why I didn’t complete X,” or, “sorry, I simply forgot,” or, “I never seem to find the time.”

The noun manager implies even more ownership. So synonymous is the relationship that you could actually switch job titles from Manager of X to Owner of X, but that would invoke a HR heart attack.

From what I’ve observed I’d say ownership is a mindset, albeit a difficult one to sustain. It comes at a personal cost as you invest more of yourself than your raw job description prescribes. Too few are willing to shoulder the commitment and resilience that owning your role demands. Yet, without blind luck and stumbling on good fortune, only through ownership can you ever become the boss. They go hand in hand, with ownership the first to be outstretched.

Side note:
Heston Blumenthal worked 120+ hours a week for 5 years. He took himself and his one employee to a huge team of chefs and three Michelin stars. He went from self-taught nobody to being mentioned in more or less every good restaurant guide in the world. That’s an awful lot of ownership.

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It’s not okay

by nick on October 20, 2011

I WANT MY COOOOOOOKIE CRISPS!When staff, especially service staff, say that customers where okay, it’s often not the case. “But they didn’t stay, they didn’t buy, they didn’t engage,” you reply.

Disgruntled, dissatisfied, unhappy customers don’t scream and shout or spill blood. They leave. Simple as that. They might moan to their partner in the car or once the phone is put down, but they’ll very rarely feedback constructively to your team and offer suggestions (unless they’re from New York!).

I’m never happy to receive a complaint from a customer because we’ve obviously caused a problem, but I welcome the chance to rectify the situation. Personally, I’d vote my with feet rather than write you an email, so I’m chuffed that people can try and help us improve and win them back as a customer.

But given that we know the majority simply walk, what are we doing to spot those signals and what comes next?

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A fitting tribute

by nick on October 6, 2011

It’s easy to gush more wonderful adulation to Steve Jobs, but there’s a far better tribute to be made: start something.

A friend said tonight that it’d been a moving day. But he was also inspired when he thought of Jobs and the founding of Apple and Pixar. So inspired in fact that he registered two companies that he and his team had been talking about for months. These companies will move from mothballed thoughts to job-creating realism.

This is what our dire economy needs: innovation, inspiration and action (and perhaps that £75 billion in Q.E.).

Thanks for the virtuoso performance, Steve.

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Kindle thoughts

by nick on September 29, 2011

Kindle FireAmazon has shown itself as the first true competitor to Apple in the tablet war. The launch of the Kindle Fire this week is an audacious move to out-price the iPad with a dumbed-down system costing just $199.

Tablets are a future cornerstone for the world’s data consumption. As ever, Jobs lifted the curtain on that future and then he charged us a fortune to let us walk behind it. Amazon’s Jeff Bezos has had the hindsight of not being the first mover – he’s seen others throw pebbles at the armour of Apple with their tablet efforts (HP’s TouchPad was surely the most ham-fisted go at it).

I agree with Jason Calacanis that price is the key here, as you need to flood the market to gain traction and lock out competitors. Of course the product needs to be sellable in the first instance. Free may convert latent demand but it doesn’t create demand. No price reduction is enough if the product is tat – you could stand on every street corner in the country selling Betamax recorders for 1p. If you’d raised a whole £1 after a year I’d be stunned.

Amazon also had the gumption to go big. To double down as the yanks would say. And it needs to be so audacious because the scale of winning in this tech war is simply stratospheric. It’s not just about a few million bucks on the hardware, that’s just the entry fee to the club. The real win is at the bar. Consumers are paying for data that the world thought would be free for all time until the App Store showed us otherwise.

And nowhere is content more available than Amazon. Books, music, movies and TV shows are there. And of course, physical products from the deepest marketplace imaginable. Regardless of whether Amazon want to outgun the iPad, they are undoubtedly set to sell a whole tonne of content.

This is a killer strategy that doesn’t work in a cash strapped start-up with very little runway money and time. It’s the epitome of a loss leader, but it comes with the double whammy of providing a huge content channel as well as seeing off hardware competitors. Advantage Amazon.

This is a great move and a business test case for millions of students in years to come. What can Microsoft come back with?

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What’s your future?

by nick on August 23, 2011

Bottom LineEvan Davis on the brilliant Bottom Line asked his guests what the business world will look like in 2020. Justin King of Sainsbury’s commented that it’s difficult enough looking at 2013 and 2020 is impossible. Laura Tenison of JoJo Maman Bebe claimed M-commerce would be commonplace, and Michael Birch, co-founder of Bebo said connectivity to the cloud would be the biggest difference.

Such forecasting always reminds me of the BBC’s Tomorrow’s World show where their predictions of robots in every home and self-replenishing fridges proved unrealistic, but here’s my take on the question:

Curators – there’s far too much data content now as people play with media as much as they consume it. Flipboard, Twitter lists and Google+ Circles are starting points but they’re nowhere near what we need to successfully plug in this fire hose. Some uber-smart MIT dropout will leap this forward soon.

Social commerce – some would argue all commerce is social as people often tell friends about their latest purchases; I don’t fully agree. But following trends will be much easier and integrating recommendations, likes and opinions of friends and peers will influence decisions like never before.

One click buying – as you read about an item in a social network or an article, a right click and ‘Buy Now’ will apply your normal shopping preferences (vendor preferences, sizing, card and delivery details) without anything like a mundane checkout process.

M-commerce – this is surely the tsunami that won’t be held back. I think conversion on tablets will outclass phones in most categories but phones will be great for repetitive purchases (e.g. simply scanning at the tube station), micropayments and voucher delivery.

Phones – data married with location is a winning formula. Searching will provide different results based on your geography. “Cross-channel retail,” will be commonplace as customers in store actually research online via their smartphones. Shopping searches will point you to the local retailer who told Google they have it in stock, not the guy around the corner who is simply listing the catalogue. Your phone’s camera will be able to populate the search, rather than the keyboard (upload a photo of a mate’s watch rather than type Casio G-shock, Google/eBay/Amazon finds it).

Multichannel – retailers are hungrier than ever for sales and they’ll take them any way they can get them. All and sundry will look to improve their transactional websites to compliment their physical stores. Pureplay retailers will encroach on the high street and the smartest will hook paper, web and bricks and motor into a seamless integrated purchasing system (tri-tail, even). Argos and Ikea probably lead this fight in 2011.

Marketplace – this will be the buzzword as the bigger sites aim to carve ever larger slices of retailing web. Amazon don’t just want to sell to you, they’re happy for you to list items on their site and take a percentage as you sell them to me. Why? Proximity: the more items they get next to themselves, the better. If we’re all on there selling cheaper than each other, the site wins as it gets more customers. If the site wins, Amazon win through commissions. There’ll be half a dozen big name players that dominate this next year.

Customisation – thanks to my surfing history and click rates, as well as my stated preferences, sites will know what content to serve me. My Times Online homepage will differ from yours. Ditto for Play.com and the like. Amazon do this very well now. Soon, the level of intuition will be mind blowing.

Cloud computing – we’re currently thinking about storage and remote access as data and photos are backed up online. But more than that, you’ll hook up many, many things to the net: cars (for servicing and sharing), houses (to monitor and trade energy supplies), even pets. Your dog or cat will have a chip that pings the web and checks their health, their dietary requirements, how far they’ve walked etc. Think Nike+, meets Crufts, meets Bupa.

Direct retail – supply chains are shortening. Wrangler has just opened its first store in the US. They’re very late to the party as big name brands want to showcase their wares without the middleman and follow the over-used, but absolutely true example of Apple. There’s an obvious knock-on here for small retailers who carry those brands and helped establish the business.

Regardless of the specifics of the cloud, or what car you’ll be driving in ten years, if our technology is going to reach anything like its potential, we need much better wi-fi access. This isn’t Korea and ubiquitous and free are unrealistic in the UK, but better pricing policies, simpler access and more connectivity are surely overdue/the starting points.

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Doug Richard’s School for Startups

by nick on July 24, 2011

I attended Doug Richard’s School for Startups recently. The title is a bit of a misnomer as the day had nothing specifically to do with starting a business, but it did have plenty of action points for marketing.

The day was fast-paced with lecture-style talks from Mr Richard and three colleagues. Let’s be honest, you go to see the formidable Doug Richard in action and he opened the sessions with a broad talk about business and how little we actually control. See him in action here.

I was immediately stunned about how intelligent this [former] Dragon is. He reminded me of an economics lecturer I had who could tell what day of the week you were born on within about three seconds of knowing your date of birth (he’d run a cunning formula in his head).

The 120 or so business folk were scared to answer DR’s open questions for fear of engaging this razor sharp mind. You really do need your A game if you’re going to talk business with this guy, even your own business. A chap in the audience volunteered to describe his own organisation. Big mistake. DR took his ‘elevator pitch,’ highlighted several inadequacies and spat it back at the business owner with such flare that everyone else was writing it down thinking they’d plagiarise it for themselves.

But Richard’s cohort found that uber-sharp standard a tough act to follow. They gave us a social media-is-great talk with the obligatory Will it Blend video. We had a pay per click is-the-quickest-win talk complete with incomprehensibly small screen shots. Finally we had an ecommerce-is-the-place-to-be talk from an ex-Amazon exec.

I’m sure these chaps are great in their own right, but they’d been asked to cut their usual one day training sessions down to an hour or so and you felt they’d done it on the train that morning. Then again, it was government funded social enterprise (free entry) so I certainly couldn’t say I’d overpaid.

They had 120 or so small and micro businesses in the room and they broad stroked most areas. Granted, there is never going to be time in such bootcamps for massive details, but not one of the team had researched a company in attendance and come with examples of how they could improve what they were already doing online.

For me, social media is about authenticity and credibility and I don’t think SMEs new to the arena would’ve heard that message. They could’ve demonstrated more of the beauty of listening; of how to monitor the conversation and engage without stalking.

They could’ve run us through existing clients and demonstrated how their real-world social, PPC and on-page ecommerce work had resulted in X% growth this year for their architect, or bakery, or gym (you get the idea).

The standard for these online training sessions/bootcamps is rarely going to catapult your marketing endeavours, but I have to say these guys did let out several nuggets amongst some pretty awful PowerPoint.

Bravo to Doug Richard for undertaking this philanthropic project. Bravo to his team for willing to give away insight (without charge). And bravo to the local authorities for saying yes.

If you get the chance, please do go – I promise seeing DR’s business mind in action is as an inspiring an afternoon as you can get without involving an Olympic athlete or a war hero.

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Growth isn’t always what is says on the tin

by nick on July 15, 2011

The shock non-Murdoch news this week is that inflation appears to have fallen. The CPI rate is down from 4.5% to 4.2%. Most analysts would say the culprits are retailers (especially in electronics) thanks to their prevalent early summer sales, but it helps Mervyn King and his posse keep interest rates where they are, which most would agree is a positive.

But 4.2% feels inconsequential to most businesses that have seen costs rise massively over the past year or so. Utilities are a simple example with British Gas being the latest to announce a massive and non-negotiable price rise last week of 18%. Fuel costs, postage costs, raw material costs from carbon fibre to cotton – all have lifted by far more than four-point-something percent.

Suppliers will tell buyers it’s a globalisation effect, that China’s growth inflates prices, that Japan’s manufacturing inability increases scarcity, that a sterling-euro parity is to blame, that jumps in NI and VAT are a factor. Regardless of the reasons, just 4.2% would be a blessing to many who control the cost of sales in their businesses.

This is why I can’t help but smile when I hear a business leader say with pride that they’re up 5 or 10 or 15% year on year. Sure, in these troubled times, growth is something to cherish, but when it’s a given that your costs have risen, at what point is growth actual growth?

In 2010 and 2011, 10% sounds like standing still to me. How about you, what does your real growth number start at? Or, is any metric in the black, a reason to get the bubbly out?

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Superdry adds a showpiece

by nick on July 7, 2011

Superdry are one of the darlings of the UK high street. The City loves their stratospheric growth rate and they don’t plan on slowing.

They’ve announced a flagship store on London’s Regent Street that’ll be a 59,000 sq ft international showpiece opening towards the end of the financial year.

These guys are playing hardball. They opened 21 standalone UK stores in the year to May, taking their total to 60, and also opened 44 international stores.

Not suprisingly their Internet sales also continue to grow, and apparently account for 8% of group sales. They intend on that channel reaching 20%, which is an ever growing slice considering the growth of retail revenue.

When there’s so much doom and gloom about failing British retailers, Superdry are a huge breath of successful fresh air. Planned openings aside though, how the heck will they continue to grow in the UK as they edge towards mass-market and lose their cachet? Answers on a postcard please…

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Talent doesn’t need words to talk

by nick on June 30, 2011

Few folks undervalue themselves in the workplace. They can mistake confidence for capability and often reinforce that by saying how great they are.

Interviewees will tell you how perfect they are for the role; how their skills and experience dovetails your job description, even though they’re barely out of university or college with little real experience.

Hertzberg is widely known for his two-factor theory but I prefer another of his truisms which goes along the lines of: 10% of your team will not be a loss if they depart; the middle 80% do a fair amount of work on a given day; and, if you’re lucky, 10% will overachieve and push the organisation on.

Eric Paley describes this brilliantly. He splits that middle 80% into B and C performers. Summarising again, C performers are somewhat productive with sufficient coaching, B performers think they’re A performers but simply (though not overly common) understand their objectives well and deliver them competently.

Your A performers are the diamonds. They aren’t content with how it is today. They feel the pain of an unsolved problem – they look for those problems and constantly strive to find the fix. They’re restless and never fully happy with performance. No matter how good things appear on paper, they could ALWAYS be better. They’ll obsess over the end user and the end game whether that’s a patient, a player, a client or a system.

As Seth says, “a few people, very few, work to relentlessly raise the bar. She’s the one who over delivers on projects, shows up ahead of schedule, instigates, suggests and pushes… Raising the bar is exhausting… Success is not about speeding up the assembly line as much as it relies on individuals able to create leaps forward.”

A performers are happy to retool the whole process, in fact they’re constantly looking to – most others will want the status quo to continue. Nothing is taboo, nothing is off the change agenda. In fact the opposite: change MUST happen.

The challenge then, especially for small businesses is not to be blinded by the overconfident self-bravado and promotion of C and B performers. Having identified them, work on improvements but spend resources courting new and existing A performers – they’re the true superstars of your world and they’re where the future lies.
[No, unfortunately you don’t see A performers in action on The Apprentice.]

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Has News Corp backed a winner?

by nick on April 3, 2011

News Corp’s readership numbers are on the up since they introduced their paywall last July. Surely that’s all good news?

The Times and The Sunday Times has grown from 50,000 monthly digital subscribers in October to 79,000 at the end of February. They seem to have brushed under the carpet the fact that the growth rate is slowing. They also lost 90% of visits the moment the paywall was cemented but that was expected by all.

However, volume isn’t the same as value because revenues are less online per customer due to their aggressive pricing strategy and smaller variable costs (another 1,000 iPad subs cost virtually zero to deliver, greatly less than a 1,000 physical papers).

It’s a bit disappointing that these figures aren’t broken down across all platforms but the papers say digital is digital regardless of your hardware so we can’t glean who’s using on Kindle, iPhone etc.

But the most surprising and impressive number is that churn is just 1%. 99% of subscribers in month one, stayed and paid for month two. Wow, talk about sticky.

This is interesting stuff. Tablets are having their 15 minutes of fame and The Times et al will only help reinforce that. Horse versus car; email versus letter; telephone versus telegram; paper versus digital news. All have an obvious ending but the sting in the tail sees all these publishers frantically trying to work out how to monetise their digital content. The world is watching.

Read the Guardian for a (free) great take on the numbers. You’ve got a savvy business mind, what do you think is the correct model?

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Is intern such an ugly word?

by nick on March 27, 2011

Unemployment is over 2.53m with 18-24 year-olds accounting for 18.3% of that alarming figure. Kamikaze pilots have easier missions compared to graduates scoring an interview with over-subscribed job ads. Unfortunately they often don’t help themselves, so here’s my two pennies worth.

Firstly, there’s loads written about CVs but here are a few tips to show you’re smarter than the average bear:

-       it’s got to be either one or two pages long. I know you’ve got loads to say and omitting things would be a smear on your hard work but it’s two maximum. Sorry, no exceptions;
-       show results, not a list of bullet points telling everyone what you’ve done;
-       tune it to the potential employer and the position. If they’re a pureplay retailer downplay any high street stuff and big-up your online skills. If it’s a B2B role rather than B2C then be aware to play that card fully;
-       don’t use the words Curriculum Vitae. That’s like writing, “This Is A Letter” at the top of your cover letter. Put your name in lights instead.

Experience
You can’t re-sit your second year in order to improve that 2:1 degree, so this comes down to extras you’ve performed, other than actively shrinking your liver. Captain of the rugby team does show some leadership skills but how about volunteer work?

If you can write, why not do some work for a restaurant or other local business. If you can handle a bit of digital design, put out a WordPress site for your aunt’s hair salon with a logo, letterhead and business card in the real world. If you’re saying you’re a qualified marketer then you could try doing some marketing outside of the safe uni environment.

The work experience your CV craves can be found, but you have to go and get it. That means banging on doors, lots of rejection and lots of persistence. Sell yourself, your personality, capability and your willingness to work damn hard.

If you’ve got some great ideas for a small local business but they aren’t giving you the time of day then start the project behind their back: redesign their homepage in Photoshop, write some dummy blog posts, write a research document on their competitors, draw some off-line ads, sketch some fresh POS material… whatever. If you do enough of this, something will hit home and an entrepreneur (or two) will gladly let you loose on their beloved business and write you a glowing reference.

Unlike the US, internship is an ugly word in the UK, but it’s a great way for students wanting to prove themselves serious and capable of actual work (as opposed to theory).

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Digital stamps

by nick on March 20, 2011

Silicon Valley can get carried away with the Angry Birds’ Series A round of investment and Apple’s iAds, but Denmark are giving us a great example of digital innovation helping the man on the street right now.

From 1st April the Danes will be able to text a number that will reply to the phone with a code. This code can be written on envelopes to be dispatched around the country. Users will be charged for the text and the value of the stamp.

No more trawling through your bottom draw for a dog-eared stamp. No frantic will-the-post-office-be-open drives around the estate. Just a simple text and scribble onto an envelope. Genius.

It’s yet another convenient incremental innovation that sees ‘phones become an ever-increasing staple of our society’s functionality. The ONS seems wise to this as its spring clean of shopping items that determine inflation now includes smartphones and app downloads. Indicators indeed.

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How to get a pay rise

by nick on January 19, 2011

If your firm doesn’t have a robust, progressive appraisal system that will automatically promote you for good performance (unlikely outside a very large organisation), then you need to demonstrate your ability before asking. This lets you knock on the door and say, “I feel I’m deserving because of X, Y and Z,” rather than, “I’d like more money and think I can prove how good I can be.

I’ve a friend who took a job in a clothing warehouse. His colleagues would be in jeans and t-shirts but every day he wore trousers with a shirt and tie. He was ridiculed at the beginning but that soon faded and when the next supervisor role became available he was the one chosen for promotion. Sure, it was awarded on more than dress sense but his clothes were typical of his work rate and non-vanilla performance.

Acting up is the easiest way to gain promotion and that pay rise, as you will have made yourself the natural choice. Saying “Honestly, I can do better. Promote me and I’ll show you,’ is the wrong way to be thinking. Think of the corporal whose behaviour and performance is so good it’s more like a sergeant’s than a corporal’s.

Some housekeeping –

Ask your boss or line manager for some time when you can both talk without interruption;

They’re not stupid and will anticipate a couple of things: your either going to say you’re leaving, ask for more money, or hit them with a sizable problem (not too many people ask for time to make a great business suggestion – unfortunately);

Put your case forward politely with facts about what you’ve achieved and how you plan on furthering your department or area still;

Try to leave emotion out of it, as paying for your daughter’s braces and your husband’s 50th birthday present aren’t business reasons for increasing costs;

Start with a thank you (perhaps for the opportunities provided so far or for the time he/she is taking now).

Save any aggression and threats for the sport’s field. If you go on the offensive, you’re odds on to meet equal bravado or at least a shut down on what you want to be an open conversation.

Remember: prove your quality first; prove value for money.

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Mental boxes

by nick on January 13, 2011

Chris Brogan is a business hero of mine. He’s built his own escape velocity in every sense. His blog is great a platform showing a balance of marketing, business, new media and raw advice. This has got him to AdAge’s marketing list at #3 (behind King Seth and the much-overrated Copyblogger). He shares ideas and advice in a philanthropic and life-coach way. As such, he’s one the more sensible Americans in the Twitter elite.

I really like his three-word riff. It’s his clever play at managing New Year resolutions. Three words to constantly remind you of where you want to be for 2011. Here’s something else I’ve found equally helpful in the getting-your-head-around-your-busy-life department: moving boxes.

I set up a spreadsheet that shows an overview of what I’m trying to achieve in the coming months. It’s not a detailed life or business plan but it prevents me trying to take on too much today and allows me to see progress without thinking I’ve got a million things yet to do and how will I ever get there.

Firstly: compartmentalise

I find compartmentalising things immensely helpful. I can cope with far more tasks and projects as long as I’m fully aware what plates are already in the air, what’s on them and where they are in their lifecycle. Putting things into a compartment is the knowledge and ability to mentally file away new issues and tasks. It means new developments don’t end in tears when looking at an already lively workload.

- Split big areas into individual sections e.g. re-launching your marketing campaign would fall in your work category; increasing your own Twitter usage would come under personal promotion.

- Include things that will take mindshare in your business and personal life. Also don’t be afraid to list a reward e.g. hit sales target this quarter and treat yourself to a new toy or a weekend away (it’s important to reinforce a positive otherwise it can all become a chore regardless of good or bad results).

Secondly: be realistic with time

Economists would say everything comes down to scarcity of resources and this is born of the same breadth. You can’t physically do everything right now or even this quarter, so prioritising, delegating and monitoring all play a huge part in your work life.

- Split your areas across weeks or months

- Be realistic and don’t over commit

- Be ruthless and stick to the priorities you set yourself regardless of other distractions (e.g. you planned to book your 2012 ski holiday in June so stop wasting time, surfing through choices today).

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Cancel is still a dirty word

January 6, 2011

January challenge: take a look around T-mobile’s website and try finding the page that lets you cancel your mobile contract. Go on, take a minute. Good luck. If you think call centre telephone systems are a way of companies sending you round in circles, this site was designed with the same penmanship. Not only is [...]

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Free websites

December 30, 2010

A website isn’t a necessity for every single business in existence but few would argue it’s a massive opportunity. When business people ask my opinion about website designers or what type of site they should employ, I say 90% should use a blog. This will usually cause a lifted eyebrow or two as the word [...]

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Marketers stole Christmas

December 23, 2010

It’s rare that I’m in front of the TV as much as I have been this evening and I don’t mean to be a humbug but a couple of things have struck me under the bombardment of advertising: – Many would argue the marketers have appropriated Christmas. On the face of tonight’s TV advertising they’d [...]

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Harvard MBAs caused all the trouble

November 26, 2010

That’s the headline written and assumed all too often. With George Bush, his Treasury Secretary and the heads of Lehman Brothers all holding MBAs is it any wonder? Granted, the MBA’s graduating now are taught ethics, CSR and Harvard’s ‘Leadership and Corporate Accountability’ course, but they didn’t really exist in the 60s and 70s when [...]

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Characteristics of a manager

November 14, 2010

Close your eyes for a minute. Forget where you work and who’s around you on the organisational chart (and completely ignore what you saw on The Apprentice last week). Now, imagine you’ve a blank sheet of paper and you’re picking a management team. Above, below or alongside you – it doesn’t matter – just an [...]

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Local hubs are the delivery answer

October 13, 2010

The Beeb ran a piece last week which went along the lines of, isn’t the world a terrible place because we all have to wait for couriers to arrive now that we like shopping online. Well I think there’s a new business model to be had: the new-age home delivery hub. Instead of all couriers dropping [...]

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John Lewis bucks their own trend

September 22, 2010

It’s difficult to describe how most feel about John Lewis. I don’t mean their gorgeous stores or brilliant staff; I’m talking about their very different business model of employee ownership. Well, with pre-tax profits up 28% to £110m for the six months to July 31 they’re the envy of the high street this autumn. John [...]

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For Prime Minister read Project Manager

September 15, 2010

When the pressure really builds I think of how difficult leadership must be for the Prime Minister. Surely our everyday business ‘issues’ are nothing compared to the table of responsibility inside number 10. That’s why I’m doubly struck by Tony Blair writing in his autobiography and mentioning in his PR interviews that he changed dramatically [...]

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Holiday is with a small ‘h’

August 14, 2010

The world of Formula 1 is taking an enforced break for two weeks as part of a cost cutting exercise. Speaking of the break, Ferrari team manager, Stefano Domenicali said, “We will be on holiday, but that does not mean our brains will stop working. Maybe one can even find fresh inspiration when outside the [...]

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This is really hot

July 2, 2010

Steve Jobs said, “This is really hot,” when he unveiled the iPhone 4 at his Worldwide Developers Conference last month. He wasn’t joking. It took Apple 72 days to sell a million of their original iPhone when it launched in 2007. Last year, the iPhone 3GS sold a million units in three days, a benchmark [...]

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