From the category archives:

Google

Is the web becoming a funnel?

by nick on November 6, 2011

The modern business model from Silicon Valley is build. Don’t just make a computer, make digital products (as Steve Jobs said by launching a music player, then a music store, then a phone). Build and build again is what the dominant players are showing us to be the winning formula.

Google was just a search engine, Apple was just about consumer electronics, Amazon was just a bookstore and Facebook was just a social network. No more.

These four colossal companies all appear to want to channel us down their particular funnels and have you ride their own track as you consume all things digital. To paraphrase the eloquent John Battelle, Google used to equal search, now they equal Chrome, YouTube, Android, Docs, Gmail, Maps, Places, Voices, self-driving cars, energy research, Adwords, Google+ and Motorola. And let’s not forget possibly their biggest opportunity for a true golden goose: Google TV.

This Fab Four will make the scale of Murdoch’s empire look about as impressive as a Lego village. Their dominance of technology, media and data over our lives will be insurmountable. Google is expected to bring in more than $30 billion this year. Analysts expect Amazon to reach $100 billion in revenue by 2015, faster than any other company. You need to stand up when you hear Apple’s annual growth numbers: net profit up 85% to $25.9 billion (£16.5 billion). In just Q3 of this year (obviously not their largest without Christmas sales), Apple turned over $28,571,000,000*. Read that number again – it’s genuinely staggering. They sold over 17 million iPhones in their financial Q4!

Such is the significance of the Fab Four, that we barely even think of Microsoft in the same vein. Arguably the largest of them all and the business choice of the world, Microsoft simply isn’t in the running for our hearts and minds like these guys are. They’re in their own cold war with each other, leveraging the juxtaposition of the web in that the low barrier of entry shouldn’t allow such monopolistic companies to exist. Yet again, what shouldn’t be possible, actually proves true online.

Each of the Fab Four want to build an ecosystem. Think about smartphones, tablets, apps, cloud storage, social networking, gaming, music, TV, or movies and all fit into their strategic map of web’s future – their own corner of the web.

I can’t help but think this is taking the open web and making silos for the user. Amazons new tablet, the Fire, doesn’t like you to browse around the web too easily, but if you want to download a movie from Amazon or buy shoes from their marketplace, then that’ll be a piece of cake.

There’s an element of lock in. I don’t necessarily mind that it’ll be a bit stifling, but the decision you make with your hardware may well dictate how easily you can consume software and content in the future.

It’s a bit like choosing to buy a car having the knowledge of exactly where and how you’ll drive it in the future. Suddenly what you buy becomes far more than we’ve traditionally dealt with when buying a laptop or a PC i.e. size, speed and storage.

It’s like buying a new BMW. Not happy just with selling you the metal, plastic and rubber, BMW build a bunch of roads and would very much prefer it if you drove only on them. And they’d like you to use their fuel stations as they’ll hook up with your car far easier than any other (perhaps auto payments through number plate recognition). And BMW have plans afoot to offer you destinations too that will stop you going to the beach or Center Parcs or the shopping centre – the BMW equivalent will be better, more secure and more ‘holistic’ to your vehicle.

It’s hugely exciting to see these guys slug it out on the global scale and change our lives through innovation. It’s a shame none of them are British. Who are you backing to be the winner or can they coexist?

*The numbers and much of the facts came from an excellent post by Farhad Manjoo.

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Are answers where the dollars live?

by nick on February 6, 2011

Answers.com sold this week for $127m. This coupled with the growing buzz around Quora, highlights the fact that Q&A sites are the poster-boy targets on the web. Added to that firestorm is Mahalo giving up on human powered search and pivoting to answers. Although it looks like they’re going for ‘how to’ queries more than actual answers to live questions.

We’ve seen plenty of mediocrity from Yahoo! Answers but are question sites about to get good answers? Aardvark, Stack Overflow and others argue that quality is possible if you ask the right community. A specialist community. But doesn’t that take us down a narrow forum-type road rather than the broad majority who only use the top search engines?

Monetising Q&A doesn’t look overly simple – banner ads would likely score awful click through rates. And I can’t help but feel it’s a bit like fighting over the crumbs left over from Google’s table. What happens when Google wants to clear house? That’s my question.

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Ubiquitous Facebook

by nick on June 12, 2010

Go out with a group of friends and notice how many times Facebook crops up. Did you see it on Facebook… don’t put that on Facebook… I read about your holiday on Facebook… are you on Facebook (instead of the hassle of swapping mobile numbers). It really is becoming ubiquitous with socialising.

Where there are customers, companies will follow suit (like lions to the zebra). Every vertical from retail to radio; from celebrity to cinema are clambering to get aboard the good ship Zuckerberg.

Simple example: the Radio 1 Xtra blog is now their Facebook page. The BBC has scores of blogs and other social media eye candy but Facebook makes it easier for people to comment (and spam), to ‘like’, to interact with. This equals an increase in engagement – isn’t that the Holy Grail that marketers crave so badly?

What’s the problem then? Well, after flipping their privacy policy three times, Facebook has the same level of trust as your average politician. A-list tech folks have deleted their accounts in protest. Well, they tried. It’s a lot harder than you’d think.

So, crucially, whose data is it? Facebook would say it’s yours, but this difficulty in exporting/copying your data and then deleting what Facebook and its partner sites are holding for you says otherwise.

It also looks awful and if every site ends up migrating there my brain will melt from the bland sameness that threatens my screen. The explosion of the web is more than partly to do with the fact that individuals have become the creators – the publishers. Instead of doing this individually through their own HTML skills, or via blogs or micro sites, we’re facing the Borg. Star Trek fan or not, do you really want to join the Borg?

Regardless of shelving your existing content and only publishing on Facebook, there’s a real possibility that Facebook becomes the portal to the web. You can vote by liking items all over the web but there will be a covert element to this because data and consumer habits, along with profiling, is pure fertiliser to the advertiser.

You’ll also stay logged in and even though you go off and surf elsewhere, because you’re logged in, all your habits and actions are registered. Google are extremely clever with their AdSense but Facebook threatens to become so clued in as to make AdSense look like an abacus versus a scientific calculator.

Virtual currency, micro money, Facebook Connect, store fronts, adverts, gaming and the ever growing social graph (The Open Graph as Facebook call it) etc, etc mean Facebook is THE force to be reckoned with online.

A crucial argument from the protesters is that the pure web is open. Facebook are closed and – arguably – they stand to gain more by remaining closed. Come behind our walled garden, fertilise our product by increasing your interaction, and growing the whole ecosystem, and we’ll cash in from your data. Incidentally it’s the same data that we keep changing our privacy policy on.

Some would say it’s giving the web over to Mark Zuckerberg, Facebook’s founder and CEO. My problem isn’t necessarily with Zuckerberg’s leadership; the moneymen will be sure to right that ship. My problem is the possibility of it becoming the de facto site on the Internet.

Facebook has an amazing product. It’s staggering in size and hugely successful. If you’d built something 1,000th the size then you could pat yourself on the back for a monumental achievement. But if the populous web migrates there, I for one will be calling on Captain Kirk to save the day and defeat the Borg.

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Google Docs hits the turbo

by nick on April 21, 2010

How many Microsoft Office users really exhaust the package, employing it as its designers dreamt they would? Not very many.

How many stretch the package to more than even 25% of its functional capacity? I’d be very surprised if it’s more than one in twenty.

It’s probably about the same ratio as 4×4 owners who’ve actually taken their off-roaders off road and Porsche owners who double-declutch – very slim indeed.

Let’s imagine you’re a newly launched SME with a small office needing to equip four computers. With Office 2007 Small Business costing around £350 for the standard version, you’re down £1,400 before any other costs, like the hardware itself and networking etc. You want to be honourable (and safe) with the licence keys but struggle with the expense.

Well, Google docs is the MX5 (to continue the car metaphor) of the office world: smaller, lighter, more nimble and less bloated on superfluous features. GD is the retractable pencil, not the NASA ballpoint pen – frugal function, not fancy fluff. Until now, I wouldn’t have said GD was an Office killer but the latest feature upgrades this week have me thinking this is a genuine alternative. And the collaboration features are a real boon (work from home and share a file with someone at the office live). Check it out:

BTW: it’s official, Google now counts site speed as a ranking factor.

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Loving the Bing

by nick on April 2, 2010

I have been using more and more of Bing lately because: a) Microsoft c0-sponsor Jason Calacanis’s TWiST show (gotta thank the sponsors, right?) and, B) they’re doing some great, underrated stuff.

Check out this video from TED presented by Blaise Aguera. I know it’s about maps not search but it’s a good barometer of how bleeding edge Microsoft are lately and how they want to stick it to Google.

Take a look at Bing and leave the G thing alone for a week. It’s truly invigorating.

Some links worthy of a click or two:
http://www.bing.com/twitter (a beta look at Twitter integration that’s surely just around the corner)
http://bing.com/maps/explore (the maps link)
http://silverlight.net/getstarted/silverlight-4-beta/#tools (also needed to get maps working

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Google commerce search

by nick on January 6, 2010

I posted previously about how I saw the web unfolding in 2010. One of my pointers was about on-site search and how bad it is in general. I recommended that the big players team up with the search engines to get it right.

Well, Google beat me to the deadline and launched its Google Commerce search offering toward the end of 2009, not 2010. I’ll be really interested to see who takes this on and how the technology (and partnership) affects their sites.

At $50,000+, it costs more than most SMEs would have in their site development budgets and I’m not sure the M&Ss or Nexts of the world would ever really incorporate it, but what a great plug in.

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Content’s digital dichotomy

by nick on November 28, 2009

On the right -
Prevent search engines from indexing news content and have readers pay through a variety of subscriptions to recoup lost earnings from physical news sales. People have no right to free journalism and aggregator sites (especially Google News) are to news, what Pirate Bay is to music.

microsoftbluemonsterOn the left –
If you build it they will come. The internet is an unparalleled open space where the common good is freedom of information without class divides. If providers open their content equally the market will ensure the winners are the cream of crop. Revenue will be made through increased attention and trust.

Further right against ‘Don’t be evil’ -
Stop the Google vampire by embracing its largest competitor instead – Microsoft’s Bing.

If Bing courted enough content providers to bed exclusively with them (by paying, say, the world’s top 50 newspapers and top 1,000 magazines) that would be a huge boon. Would it be enough to grab 10 or 15 percent of market share?

Of course it’s all about money for Murdoch, not attention and that’s where he and the digerati are looking at same issue from different ends.

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Too good to be forgotten

by nick on August 29, 2009

A lot has been made of Eric Schmidt resigning from Apple’s board. The short version: he’s also CEO of Google and these two tech giants are really starting to cross swords.

While Google are undoubtedly an increasing ‘problem’ for Apple, I think most reports are in danger of missing the elephant in the room: Nokia. They have a 40% market share of the world’s mobile handset market. They produce a phone every 13 seconds, with around 1.1 billion customers today, and they are well and truly on a charge.

Nokia are unquestionably number one – larger than their top three rivals combined – yet they were accused of being asleep at the wheel when it came to the iPhone. Enter the Nokia N900 Smartbook, launched this week with, “Computer-grade performance in a handset” and Flash support (not yet available on the iPhone).

Microsoft’s mobile version of the Office suite, currently only available on Windows mobile devices, is soon to be available on Nokia handsets. And Microsoft and Nokia plan on developing several mobile apps together.

Apple fans have consumed rumours about Mr Jobs producing a tablet computer for several years but it’s yet to materialise. Enter Nokia’s booklet. Add to this momentum the fact they appear to be teaming up with music rather than dictate to the industry. Dave Stewart (50% of the Eurythmics group) is a change agent and big fettler in the Nokia world of the future.

Nokia are a capable chameleon. They’ve reinvented themselves from a paper and rubber manufacturer to an electronic giant turning over $70 billion. So when they say, “we will quickly be the world’s biggest entertainment media network.” we should really pay attention.

Their aptitude, coupled with some audacious strategic alliances may yet see CEO Olli-Pekka Kallasvuo pull off a Finnish coup d’état.

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4 principles of site design

by nick on August 12, 2009

A while ago, I had the pleasure of listening to Google’s Robert Swerling talk saliently about site design. The brief version of his presentation:

  1. Velocity – give it fast and let them get on with other things
  2. Visibility – don’t surprise consumers
  3. Value – provide real value
  4. Variation – never come out of beta (love that line)

As I find myself saying more often: business is mostly simple; but it’s not easy.

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Google buys Twitter

by nick on March 5, 2009

twitter_logoWell, that’s my prediction. They’ll stop burning dollars acquiring paper mills and fork out $750+ million for Twitter.

Twitter is the most popular and certainly the most talked about social media tool of the moment, yet there’s no clear indication on how they’ll monetise the whole shebang. They raised another $35 million in venture capital last month but to what end?

If you concede that Google want to know far more about you and your digital habits along with the world at large, this source would make an obvious acquisition. The speed at which trends and news appear on Twitter is unmatched elsewhere on the web. Google could leverage this into their algorithm and gain much more real-time searching (certainly opposed to Google News).

Of course, we’re not privy to the magic that’s being created right now in Mountain View where Google’s rocket scientists wave their wands over the web with reckless talent. Have they got a Twitter-killer waiting in the wings? Personally I doubt it. And if they have, will it be another Google Video which was always the poor cousin to YouTube – remember Google later bought YouTube purely to get that online video foothold?

They’re into harvesting strategies and don’t need to monetise everything immediately. Again, YouTube teaches us that. So the lack of income at Twitter won’t be such a problem; the data is the treasure worth the capital outlay. Although, Twitter wont keep its monopoly forever – when you show the market what’s it’s capable of, it rarely stands and applauds for long. Immitation is immenant.

Then again, others might get to the buy-out first. Facebook is reported to have offered $500 million and Carol Bartz could do with creating some buzz about Yahoo other than dismal reports of staff exoduses. Either of these firms would be salivating at the thought of gaining those 6 million Twitterers and all that live data.

What do you reckon? Do you think Google will crush Twitter, buy Twitter or just look at it like a play-thing in the corner?

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Google trio launch in Nov

by nick on December 2, 2008

Google launched some really innovative services in November. Here’s a quick video round up:

1. Search Wiki:

I’m not sure I’m ‘feeling this’ but its going to be interesting to see how the long tail affects results. What if 1,000 people voted your site to #1 when searching ’4 star restaurant London’? Equally, what happens when gaming shysters bin your site? Google are saying it wont affect ‘normal’ results one bit, but you can already hear Google’s algorithms working overtime on extra servers with this 100% fresh, user generated (therefore true?) data.

Regardless, Google is getting to know you better (because you’re signed in). The big question is what will it create now it has that knowledge?

2. Voice activated search:

Only on the iPhone at present and it’s said to prefer a Californian accent, so be warned. All very Star Trek though, eh?

3. (and my favourite) Gmail video chat:

This coverage could really give Skype a run for its money.

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Wikipedia + Google = better search?

by nick on November 23, 2008

Jason Calacanis shares a number of attributes, along with the initials, of Jeremy Clarkson. Both are tall, gregarious and outrageously outspoken in their quest for PR. (According to .net magazine, Calacanis called SEO ‘bullshit’ and a ‘wasted industry’ while speaking at a search engine conference, and said anyone from PayPerPost should kill themselves.)

But, unlike Clarkson, Calacanis is more than a one-dimensional critic: he’s a creator. This is the chap who started Silicon Alley Reporter and brought us Weblogs, Inc before selling up to AOL. His latest project is the human powered search engine, Mahalo.
mahalo
Paid humans review the Wikipedia pages Mahalo includes (opposed to volunteers) and humans also scrutinise the Google results to reduce the risk of gaming. The two results are mashed up to provide what Calacanis reckons is the ultimate in search accuracy with a massive dose of trust thrown in.

It’s just out of beta having reached 100,000 search terms and attracted 4.6 million uniques in August – no alternative search engine has broken the 1 million barrier. But like so many ‘new’ web projects (think Twitter) they aren’t even trying to make money yet as Calacanis’ profile has secured the project five years of funding.

It’s about building a useful service that people want, but Calacanis is also very ambitious. He wants to create the next Wikipedia or Yahoo and carve a 10% market share out of search. It’s early days but keep an eye on this guy; he’s far more that just a mouth.

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Listen loudly and learn lots

by nick on October 22, 2008

Web 2.0 and the new media aren’t about spamming the system to promote your goods and services. Okay, it’s exactly that for too many shysters out there. But I’d argue that if your clients are online, surely it’s logical for you to consider engaging them there. This is where authentic use of Web 2.0 tools comes into play.

If that use is inappropriate (read Seth Godin’s Meatball Sundae), or too much of a step-change then at the very least you should be looking and listening. What’s being said about that widget you produce, or that resort you sell by the week, or that club you promote as exclusive, or that new restaurant you’ve opened? And, just as important, what are they saying about your competitors and the wider industry?

For not too much money and a little time you can use a pretty fine looking glass and get the low-down, the inside line and the gossip straight from the horse’s mouth. Chris Brogan points to several tools to help us in our quest for the truth: Technorati, Google Blogsearch, Twitter Search and Radian6.

I’m sure there are dozens of others worthy of inclusion but I’d add BrandsEye, BlogPulse and BuzzLogic to that stable. Finally, a very simple freebie not worth ignoring is Google Alerts (there are some technical limitations but I’ll save that for a longer post). Just plug in your keywords e.g. BMW, Audi, Mercedes and watch the emails arrive (weekly, daily or live) as the Google spiders pick up sites mentioning those keywords online.

Of course, the looking and listening are the easy parts. What you do with that new info is a whole other ball game.

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Free the Airwaves with WiFi 2.0

by nick on September 9, 2008

Think back to your old TV and of the static between TV channels. Well, three-quarters of those radio airwaves, or ‘white space’ spectrum, are completely unused. With the US switching off the analogue TV signal in Feb 2009 Google wants to blow open that wireless spectrum, effectively for a new and more powerful generation of WiFi. Other A-list backers with a dollar or two to spend with lobbyists include Intel, Microsoft and Motorola.

It would be free to air (and unlicensed), like WiFi is now. Needless to say TV execs and wireless services providers are hell-bent on stopping the FCC from ruling in favour of such a free-spirited act.

Take 90 seconds for the pros:

The cons:
- Interference. That’s certainly what some cell phone companies argue.
- So far, the devices that supposedly work over white spaces keep failing [US] government tests.

This is a US only movement but I can’t help but cheer them on in the hope that a successful American model gets put into play in Europe. Unfortunately the FCC vote may well be delayed further than next month.

If you believe in the cause you can sign the petition here.

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Browser battle is beefed up. BIG TIME

September 5, 2008

Michael Arrington says Google launching their Chrome web browser is yet further indication that our favourite search engine is going after Microsoft’s lunch. If Mr A is right (I wouldn’t ever bet against he with the knowledge) in predicting Google’s strategy then it’s more than ironic that Microsoft themselves had a similar browser project called [...]

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Yahoo! praying competitors grow?

August 12, 2008

We all know history shows us nothing lasts. The Roman Empire, the Warsaw Pact, the telegram, the Two Ronnies… whatever. You name it and time will show itself to have moved swiftly on. Google had another record month in June performing 7.1 billion searches, but I predict, with a prize-fighter’s confidence, that Google cannot remain [...]

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