Rebranding is an ugly word. All too often it’s a euphemism for ‘we were rubbish but a cleaner logo and new strapline means you should forgive our history and buy into this new stuff.’ Perversely, not rebranding is one of the reasons Mr Brown is going to be punished so badly on Thursday.
But I am a fan of change. I love improvement and progress and no one needs that more than a trio of uber-brands: Toyota, BP and Nike. All three have had a disastrous time in 2010 but the BP spill is sickening beyond belief. All three are surely hiring branding experts to refocus messages and ensure customer buy in?
But that’s the problem with most branding. It’s not the logo, or font, or jingle, it’s what the company does that makes it what it is. That’s why the purest marketing is a reflection what you are (your true story), not what Madison Avenue portrays you to be. Actions are what customers truly judge you on. The slickest branding in the world won’t get you to invest in Bernard Madoff!
So, Nike needs Tiger to stay on the wagon, Toyota needs consumer confidence more than we need oxygen and BP (along with everything they’re about to devastate) need a biblical miracle.
Nope, branding really isn’t about logo, is it?