A piece on the BBC this weekend sites a survey from Experian that indicates town centres will need to market themselves as convenient hubs for picking up products ordered online. From it, “More shops will need to adopt “click and collect” and retailers should embrace mobile commerce and social media to develop their online presence…” […]
Tag Archives: Mary Portas
Never too early to train
Like most UK retailers and caterers I’m avidly watching two TV programmes running at the moment: Mary Portas’ Secret Shopper and Michel Roux’s Service. Secret Shopper Mary Portas is her usual truculent self and she’s right to bemoan retail service – on the whole it’s dire with a capital D. Despite embarrassing some of the […]